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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Neil
Review Added: 15/10/2011 - Visitor Rating: 2.50 2.50 (2 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:
I am Lloyds TSB customer and I have got mobile phone insurance from Lifestyle Services Group Ltd as a part of my premium account.

I lost my mobile phone on 9/9/2011 in the evening. I reported it to the air time provider the next day morning and also went to the police station and got the crime reference number. I then informed the company regarding the loss and they sent me the claim form which I filled and sent straight away with all the proof of purchase and police crime reference certificate. I got a call on 18/9/2011 to say that they passed my claim and they can provide me with a cash alternative of the phone as the iPhone 4 32gb is not in stock.

They offered me £370 for a refurbished handset based on a seller's price in Amazon marketplace. I was shocked to hear that as the phone costs £612 on Apple's website. When I tried to dispute it, they said that it clearly states in terms & conditions that they will provide refurbished handsets and as they didn't have one in stock they got a cash alternative from another website. When I refused it, they said its either this or 2-3 months wait for the handset to get back in stock as they are in short supply. That too would be refurbished stock. I took the cash alternative but was thoroughly dissappointed with them. I have been a Lloyds customer for 3 years and have always paid the for the premium service.

Good Points: none
Bad Points: rude customer service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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They would never put someone on the waiting list for an iphone sweetheart as this is not there policy. So either you are making things up or you have been misinformed.
Comment by Sharon
Date: 21/4/2012

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The comments in this review are the opinion of Neil and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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