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Review of Lifestyle Services Group Ltd Mobile Phone Insurance

Submitted by Rich
Review Added: 31/1/2012 - Visitor Rating: 0.50 0.50 (2 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:
The majority of the reviews on this site for mobile phone insurance seem to be pretty black or white. Thumbs up if the insurer pays out, woe betide if it doesn't.

Putting aside whether Lifestyle Services Group paid out on my claim (it did), I was satisfied that I received a professional and efficient service from them.

From the first time I called them to submit my claim up into the last phone call I made to receive an update, not once was I kept waiting on hold.

Every advisor I dealt with was professional and sounded like they wanted to help.

My claim was a complicated one and did take a lot of effort on my part to provide evidence and submit all the necessary claim forms and supporting documents. However, if you stick to the what it says on the small print and do what they advise you to do - you shouldn't have any complaints with this company.

I'm afraid, as with many things in life, if you don't read the small print - you might be disappointed. When you buy insurance from a company like Lifestyle Services Group, it will protect you for what you have paid it to protect you for.

It will not protect you if you leave your phone unattended on a Starbucks table for an hour. It will not protect you if you leave your phone sitting on your car dashboard in Hackney.

Stick to the terms and conditions and then this company will provide you with a good service. We're lucky that the UK is the world leader for insurance. If you think you get a rotten deal in this country, go live in parts of Africa and see what kind of protection you get there.

Good Points: Professional and Efficient
Bad Points: Time consuming to submit a claim, fairly large excess
Customer Service Rating: 4/5
Value for Money Rating: 3/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

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I agree with all your comments. I have had a similar experience with LSG. And some staff members have gone beyond being efficient, and have been extra-helpful and reassuring, which is pretty good going when you consider what they're paid.
Comment by Dorothy
Date: 25/9/2012

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The comments in this review are the opinion of Rich and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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