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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Elisa
Review Added: 9/9/2012 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

First of all - I have to say that I was ill-prepared to fight for my insurance. After reading a great amount of negative feedback, I was expecting the worst outcome. So I decided to prepare in advance.

My Iphone 4 had water damage, but otherwise in perfect condition (I advise to invest in a good protective aluminium case), not a single scratch. Before sending it off, I took pictures and a video, to prove this in case I was sent someone else's broken Iphone. I also stated in the claim that apart from water damage, phone was in great condition, with no cosmetic damage. Also, make sure to photocopy any documents/proof sent to LSG - to backup anything you said.

Firstly, I was pleased to receive the claim form in 5 days, as promised on the phone. Still, I was expecting something bad to happen. All documents sent by me were 1st Class special delivery. Approval of my claim also arrived within 3 days and finally, my phone was posted on the 24th of August (which they would receive the next day). My iphone was sent back to me special delivery, which I received on the 9th of September. It works super quick, and I am glad to have my own phone back, not a 'replacement'.

Overall, I am actually really pleased with how my claim was dealt with and I am sorry for those who had bad experience with LSG.

Good Points: Quick, efficient service; phone was repaired.
Bad Points: Excess amount of 100 for an Iphone repair
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Elisa and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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