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Review of LSG Mobile Phone Insurance

Submitted by Lucy
Review Added: 8/5/2011 - Visitor Rating: 0.94 0.94 (35 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Makes me laugh reading all these comments!!  The simple answer to all these complaints is to simply read the terms and conditions sent to you.

I have three polices with LSG, Lloyds and three cover and the service has always been excellent, the customer service is excellent. If you read your T&C's then you would know that the timescales are a bit long, you have a low excess and the replacement phone may be a refurb. All you do is buy a cheapy £5 phone as a spare, and if your handset is at the repair centre then you're not stuck, simple really.

As for the comments I have read about reporting to FOS, Lsg is FSA regulated, therefore cannot mislead you etc. You are annoyed and writing reviews because you haven't taken the time to actually read about what you're paying for and tbh thats your own problem.

Good Points: as above
Bad Points: none
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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T and C's are sent for a reason not to line the recycling bin, its our own responsibilty to read them so we know what product we have taken out. Would you take out car or home insurance and not check whats covered and whats not? Come one people use a bit of commonsense!
Comment by Rachael
Date: 15/7/2011

Do you work for lifestyle group by any chance?
Comment by liz
Date: 19/5/2011

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The comments in this review are the opinion of Lucy and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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