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Home >> Car Insurance Reviews >> One Call Insurance Services Limited Car Insurance with Breakdown Cover

Write a Car Insurance with Breakdown Cover Review Write a Car Insurance Review

Review of One Call Insurance Services Limited Car Insurance with Breakdown Cover

Submitted by J Hyett
Review Added: 4/5/2010 - Visitor Rating: 0.00 0.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I automatically booked the top range of Breakdown Cover when I took out my car insurance with One Call.

Yesterday afternoon I was on my way out when my car wouldn't start. (All I needed was a jump start to get me going so I could get a new battery - something that happens to many of us). I immediately telephoned One Call and was told that I had to first pay the excess of £50. This was the first time I was told that there was an excess.

I checked through all the paperwork and no mention at all was made of how much the Breakdown Cover cost me, especially that there was an excess on it. I could have been ant where, ie a motorway, on my own and there I was being forced into paying the £50.

I have now cancelled the Breakdown Cover and seriously thinking of not renewing my insurance with them when the time comes.

Good Points: None
Bad Points:
Customer Service Rating: 3/5
Value for Money Rating: 4/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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One Call have cancelled my insurance without any prior warning apart from one phone call telling me if I did not call back that day my insurance would be cancelled. I was on holiday and got the message on my return, they had my mobile and email yet did not try them. I now have had to get new insurance to get to a hospital appointment for tomorrow morning. They have said they haven't received documents when they were sent over a month ago. Until today I had no knowledge they had a problem with my policy. I am furious.
Comment by Rosie Pearce
Date: 25/4/2011

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All comments in this review are the opinion of J Hyett and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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