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Home >> Car Insurance Reviews >> One Quote Direct Car Insurance

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Review of One Quote Direct Car Insurance

Submitted by Mr Cropton
Review Added: 17/8/2011 - Visitor Rating: 3.58 3.58 (24 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I took out this policy to cover another car I owned. After 2 months I decided to sell my second car and so decided I didn't need this policy. I looked in the handbook, provided by 'One Quote Direct', specifically at their cancellation charges - it stated that they would charge me a fee of £50 for cancellation - keeping the policy going was more than this charge and so I cancelled.

I had paid a total of £167 to them at this point and was surprised to receive a letter statin that I owed them another £44.38. I phoned them and a young man went through all the charges - there was a direct debit set up fee, commission, cancellation fee, and the period of risk - all together this came to £160 and he agreed with me that they actually owed me £7. He said there was no one in the accounts department for me to speak to but he would get a letter sent out to me with the breakdown of the charges.
Four days later I recieved a letter threatening legal action for the recovery of the £44.38 that they still said I owed - no breakdown of their charges. I phoned again and a young lady subsequently put me on hold while she looked at my account - twenty minutes later the phone went dead - I had been cut off by them.

Today I phone and another lady goes through the charges with me - this time some of the charges are different, some are more and one is less but this time there is are new charges: she tells me that apart from me having to pay One Quote charges, and that they are just the brokers, I now also have to pay the insurance company charges too - I have to pay them a cancellation fee and admin fees too and this is why I owe £44.38 - I feel robbed as none of these charges were in the handbook and feel that these companies are allowed to just make charges up as they go.

Good Points: none
Bad Points: hidden charges and poor customer service
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Totally agree with this comment, I was planning to sell a car and the first thing to do was tranfer my private registration..... 50 was the charge ! Byt the way LV Insurance did the transfer for free ! Today I wanted to cancel my Insurance, 50 charge from Aviva and a 50 charge from One Quote ! Oh yes plus 6.5% Insurance Premium ! Absoultely ridiculous, I would suggest going direct to a company like LV who offer great customer service.
Comment by Colin Clemson
Date: 18/7/2013

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All comments in this review are the opinion of Mr Cropton and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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