UK Insurance Index Pet Protect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of pet insurance

Submitted by Spaniel Owner
Review Added: 8/12/2011 - Visitor Rating: 3.50 3.50 (6 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

Having read some very worrying reviews on the internet about this company and their parent company, Equine & Livestock, I was beside myself after our Springer Spaniel left us with a vet bill of £2345, costs are ongoing as I write.

Vet does not do direct claims with E&L and so we had no choice but to pay the fees, and hope that the insurance company paid out.

Our dog ate a 'linear foreign body' (we did not realise this, obviously!) requiring an operation to remove the foreign body and also stitch up her intestines as these had started to rot away. She had an X-ray, various medications, was on a drip, hospitalised at the vets for a week and we were very lucky that she pulled through okay. She also had pancreatitis, which now seems to be ongoing so we are unsure as to whether this was a pre-existing condition or is as a result of eating something she really wasn't supposed to eat!

First visit to vets was 14 Oct 2011, 7 weeks later the cheque from was banked and cleared for the amount of £2112. (Not covered were the prescription diet, excess less 10% excess discount and they only cover 90% of hospitalisation fees.)

Since having her stitches removed she has had two blood tests for the pancreatitis and I have spoken to the insurance company today, the last continuation of claim form was sent on the 14 Nov and the payment was authorised on the 24 Nov for the full amount of just under £170. At least two more blood tests will need to be claimed for and I have no doubt that will cover these.

After almost convincing myself that the company would find a reason not to pay our claim, I am over the moon with both their customer service and speed of payout. I would recommend that you opt for the lifetime cover as I was assured today that no restrictions will be placed on our policy. We pay approx £25 per month for our two Spaniels and cover is £5000 per month, no other company I have found can come close to that either in terms of premium or cover.

The only real downside is that, as far as I am aware, a vet who will do a direct claim with this company is a real rarity - which means you do have to pay yourself then wait for the settlement. And of course with that goes the worry of 'what if they don't pay?'
Apart from that have been absolutely fantastic and I would have no hesitation in recommending them, as I say just make sure you go for the top level/lifetime cover.

Good Points: quick payout
Bad Points: bad reputation
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

See all reviews

Add your review

comments about this review

Comments about this review:

 Add a Comment

I am considering leaving my current Petplan and signing up with as I have heard some very good things about the easy and quick pay outs. My friend has a Lab with ongoing breed related problems. They have paid every time and their premiums for Life cover are only 22 per lunar month for a 4yr dog. Very impressed and much cheaper than what I would be paying for life cover with Petplan.
Comment by Mrs Sarah Stephens
Date: 14/4/2012

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of pet insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this pet insurance review are the opinion of Spaniel Owner and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
The Insurance Emporium Pet Insurance Pet Insurance
QuoteZone pet insurance comparison

latest reviews LATEST REVIEWS
E&L Pet Insurance (dog)
Marks & Spencer Pet Insurance
Animal Friends Pet Insurance
VetsMediCover Pet Insurance
Animal Friends Cat Insurance

latest articles LATEST ARTICLES
Nine questions to ask your pet insurer
An Uninsured Pet Could Cost You 14,000
Pet Abandonment Figures Highlight a Need for Insurance
Is Your Cat or Dog Too Old for Cheap Pet Insurance?
Is Your Pet Protected Against Lifetime Diseases?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at