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Review of PetPlan Pet Insurance

Submitted by Mrs G
Review Added: 31/1/2011 - Visitor Rating: 5.00 5.00 (2 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

The high cost (£60 per month) would be worth it if they provided the service.

I tried to claim for a scan for my dog to see if she has bone cancer due to lameness and they refused saying it is a pre existing on going condition. Over two years previously she hurt herself in the garden and limped for a few days, a condition that cleared up with anti inflamatories and has never returned. This as such cannot be a pre exisitng ongoing bone condition. Even my vet has said that this does not make sense and has tried to help me resolve this but we are both hitting a wall with pet plan and they are not listening.

Very little concern for a very upset pet owner trying to do the best for their pet. I feel let down that I thought I had done the best for my pet by taking out petplan insurance but I could not have been more wrong.

On top of my £40+ per month premium which is due to further increase to nearer £60 (due to age and breed) I will have to fund the scans into the £1000's myself or put my pet to sleep.

Good Points: Not bad until I needed to claim. They are prompt at taking direct debits.
Bad Points: Did not help me when I needed them.
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this pet insurance review are the opinion of Mrs G and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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