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Review of Protect Your Bubble Blackberry Insurance

Submitted by Leigh
Review Added: 8/3/2011 - Visitor Rating: 2.14 2.14 (14 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

I took out insurance to cover my Blackerry. The contract stated I was covered for theft and loss. My Blackberry vanished whilst out shopping - I thought it had been stolen as it was in my bag. I reported it to the police, O2 and Protect Your Bubble. I have had my claim rejected.

I have made 7 phone calls - on hold for at least 20 minutes each time and sent emails. Nobody has bothered to get back to me. When I call I am told I cannot be put through to anybody who can help - they will contact me - which they do not.

Good Points: none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I am still waiting for my replacement Iphone4 after nearly eight weeks. They seem to drag their feet at every stage, and one part of the company doesn't seem to talk to the other. They initially tried to reject my claim on a technicality but after an appeal (dragged over a month) they accepted my claim but I am yet to receive the phone. Their hours are 9-6 Mon-Fri so I have to take time off to call them as you are on hold for at least 20 minutes each time. I have tried emailing them but they simply ignore you. When you do speak to the staff they seem poorly trained and rude.
Comment by Tom
Date: 5/8/2011

I also insured a blackberry pearl. I have sent the phone to them over 5 weeks ago. I have had to keep phoning to find out where they are up to. They advised that the phone was beyond economical repair after 2 weeks and that a new phone from the suppliers would be sent. I have since phoned 5 times and get told something different each time and am still waiting for a new phone to be delivered. I would definately NOT recommend Protect your bubble insurance to anyone!!!!
Comment by shelley
Date: 2/7/2011

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The comments in this review are the opinion of Leigh and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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