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Review of Nationwide Home Contents Insurance

Submitted by Jacqui Brockwell
Review Added: 28/11/2009 - Visitor Rating: 3.57 3.57 (7 votes)

Review Categories:
Home Insurance

Customer Review Comments:
I needed to make a claim against my accidental damage side of the policy recently, as my daughter spilt a can of coke in to my handbag which contained my digital camera!

I phoned them up the following day, they asked for all the details and how much I had paid; advised me of exactly what the procedure would be; who it was being passed to (a company called B E Valued) and that they would call me within 48 hours to verify the claim.

They called me within 30 minutes! Approved the claim straight away and said they would just replace the camera with the latest model of the same type; advised me of the next step in the process and that someone would call me back again.

Someone called within 15 minutes to advise that the camera would be delivered the following Monday!

Fantastic service; everyone gave clear instructions, details, names and company names and phone numbers, and the whole thing was very painless.

Good Points: Everything!
Bad Points: Nothing
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

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Totally agree, my wife and I were burgled in early September three days before going on holiday. Mainly Jewellery, my signet ring and a new camera etc. Rang Nationwide Insurance who, as previous reviewer has stated, redirected me to the appropriate outlet. The latter dealt with the loss within a few hours, no fuss, professional service from equally professional staff and overall claim settled within 36 hours!!
Comment by S Fox
Date: 30/12/2011

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The comments in this review are the opinion of Jacqui Brockwell and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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