UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Paymentshield Buildings & Contents

Submitted by Jude Stratton & Keith Larkin
Review Added: 11/12/2009 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Would never take out a policy with Paymentshield or Royal & Sun Alliance underwriters ever again.

The customer service is appalling. I had an escape of water necessitating building work to a party wall between my bathroom and my neighbour's kitchen. We got three quotes and the work came to £500 - £600, the amount Paymentshield say they are sending us - £32.17p yes that's £32.17 (£200 is excess). This is how they have managed to wriggle out of paying.

The water damage caused wood to rot in our old house, wooden exposed beams in a victorian cottage. Yet they say wood rot is not covered and by any circumstances so therefore the've worked out to replace a bit of plasterboard and insulation is all that is required hence the pathetic amount which they still haven't sent or written to us. HOWEVER THE ONLY LETTER WE HAVE RECEIVED DURING THE PAST SIX WEEKS OF THE CLAIM IS TO TELL US THAT THEY'VE PUT OUR PREMIUMS UP and this was before they'd even come to a decision! By the time the policy ends in approx 9 months we will actually be out of pocket rather than if we haven't claimed!!

So there you are, RSA decide that you should be penalised for simply daring to claim on your insurance. We've been with them for four years, I didn't think paying out a max of £400 (£200 excess) was going to be a huge deal but clearly it is, they've covered all their bases. READ THE SMALL PRINT then you'll determine that there SIMPLY ISN'T ANYTHING THAT COULD CONCEIVABLY HAPPEN TO YOUR HOUSE THAT THEY WILL ACTUALLY COVER!.

My neighbours want to get the wall repaired ASAP and all this claim has done is delay us getting the work done by six weeks.

The Claims Manager was truly unbelievable, obtuse to be fair, didn't return calls as promised, had to be continually chased and the claims handlers incompetent to a level I have never before encountered anywhere.

Receptionists at RSA cut you off, stick you on hold forever when you try and get through to the Claims Manager, oh yes after they leave you on hold for an age, they advise you that whilst you were waiting on the phone ' he had actually gone home' thanks. 

I have had to write to RSA, however I have not had a cheque for the £32.17 or even a letter confirming the decision, I've had it given verbally over the phone by a jobs-worth but frankly when requested the claims handlers advice - 'oh no we don't do that'.

WHAT DO PAYMENTSHIELD ACTUALLY DO? Send out letters with wonderful slogans such us 'we've got it covered' like I've told them, I think this refers to their own backside!

Good Points: NOTHING
Bad Points: Where do I begin
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all PaymentShield Insurance reviews

Add your PaymentShield Insurance review

comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Paymentshield Buildings & Contents
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Jude Stratton & Keith Larkin and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at