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Home >> Car Insurance Reviews >> Zurich Comprehensive Car Insurance

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Review of Zurich Comprehensive Car Insurance

Submitted by Stephen Jolly
Review Added: 11/12/2009 - Visitor Rating: 2.75 2.75 (4 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Five months of appallingly bad communications from this company - I've been with them for 26 years!

The last letter from them stated their engineer had inspected my car after a fire - no he hadn't - the paperwork was only submitted after the car had neen returned with a recon engine fitted.

They knew all this from the copious paperwork I'd sent them. Even paying over the odds to have the Royal Mail tracker service hasn't stopped them claiming they've misplaced my letters after a fire or was it a flood?

It's not clear to me from the rubbish phonecalls what has happened. I try to get them to write to me but they won't, nor will they respond to emails. Their trick is to print an email address on the letter of someone who turns out to have changed her surname. Helpful. I persist.

Good Points: None
Bad Points: Custmer communications
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Good luck in getting things sorted with Zurich my experience with them is that they are incapable of correcting mistakes & refuse to accept responsibility. Read my review in Home & Contents insurance!
Comment by Elaine Haywood
Date: 5/1/2010

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All comments in this review are the opinion of Stephen Jolly and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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