Customer Review Comments:
I reported a burst external water supply pipe 6 days ago (10/12/09),which in turn has filled the foundations of my house, under 1 foot of water and flooded the outside road.
Under section 7 of the terms and conditions, this leak would qualify as an emergency as it has created 'damage to the property' and also has exposed our family to a 'risk'. We were told the first available appointment would not be until 21/12/09 ! !
They claim to have a 24 hour emergency response and claim to be with you within 2 hours, delivering fast professional assistance. Homeserve say they will attend tomorrow (17/12/09) and attempt to fix the problem.
It's worthwhile checking your building insurance for emergency help, as all you'll get from Homeserve is lipservice, and music.