UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of eCar Car Insurance

Submitted by Joanne Smith
Review Added: 9/1/2010 - Visitor Rating: 5.00 5.00 (9 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Another driver tried to squeeze past me on a narrow street whilst I was stationary. Completely his fault, which he denied.

Both insurance companies found it difficult getting him to reply to correspondence from them which made the claim difficult to settle. 12 months later, the claim was still ongoing. I received a letter from eCar saying they wanted to settle on a 50-50 liability basis. I refused this because none of it was caused by myself.

16 months later I phoned the claims handlers to find out why it had not yet been settled. They told me it had been settled (3 months ago). All costs had been recovered from other driver and I had been given back my NCB.  A month later my renewal quote arrives which basically appeared to say i had this incident on my policy as a 'fault claim - costs not recovered from other insurer'.

I emailed eCar insurance to tell them. They will not change it as they say the claims handlers have not made them aware of this change. I have chased up the handlers and they say they have the correct info. But they will not comunicate with each other. I have emailed eCar 6 times in less than a week and they rarely reply. I have now made a complaint and am awaiting a response. Shortly I will be forwarding my complaint to the financial ombudsman.

Ecar insurance is an online insurance company. They deal with everything via email. It costs £1.00 per minute from a landlane to call them, and even then they can only deal with technical issues about the website!!!


Good Points: None
Bad Points: Bad communication, not responding to complaints, being an online company. Nothing positive to say.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

Add your review

comments about this review

Do you agree with this review?

 Add a Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of eCar Car Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

All comments in this review are the opinion of Joanne Smith and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Octagon Insurance
Quote Me Happy Car Insurance
RSA echoice car insurance
Your Cover Car Insurance from Allianz
Autonet Car Insurance - up to 60% off

latest reviews LATEST REVIEWS
Heritage Classic Car Insurance
Age UK Car Insurance
Carole Nash Bike Insurance
1st Central Car Insurance
One Quote Direct Car Insurance

latest articles LATEST ARTICLES
Getting the best value GAP insurance
5 mistakes that could instantly void your car insurance policy
Is your job title increasing your car insurance premiums?
A closer look at the new compulsory motor insurance rules
A closer look at the new motor insurance gender equality rules

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at