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Review of Lark Insurance Thatch Home Insurance

Submitted by G Gansel
Review Added: 11/1/2010 - Visitor Rating: 3.00 3.00 (2 votes)

Review Categories:
Home Insurance

Customer Review Comments:

We were with Lark for 10 years before we bought a thatched home. Year after year they kept demanding of us further and further expensive documentation to be provided for their comfort, and the treatment from staff was abominable.

We never made a claim, paid on time and we treated horrifically. No regardfor the the fact that we were loyal customers, and finally we had enough. I saw the opportunity to share our disappointment with others on this site and took it.

Good Points:
Bad Points:
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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Thankfully, this isnt typical feedback. Our thatch policy has seen difficult times, with 1m+ of fire claims & insurers pulling out of the market in 06/07. Whilst new insurers did increase rates, & terms are more restrictive we do continue to offer a competitive policy I'm sorry for your unsatisfactory experience & Id invite you to contact me to discuss further David Foster Director 020 8557 2399
Comment by David Foster
Date: 1/2/2010

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The comments in this review are the opinion of G Gansel and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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