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Review of Greenlight Car Insurance

Submitted by Mark Wilson
Review Added: 1/2/2010 - Visitor Rating: 0.00 0.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Was a happy customer right up until I needed them to do something for me. Had been with them for over 3 years as they were usually same price, give or take, as Elephant, and I'd not heard good things about Elephant's service if you ever need to claim.

However, it all changed when I moved house and tried to change my address, to be informed that they didn't cover my postcode. Particularly frustrating since the car is now locked up in a secure underground resident's carpark with 24hr security, whereas previously it was parked on the street around the corner from brixton. Go figure. Anyhow, there was zero flexibility on what could be done, got a 7 day cancellation notice and told to get on with finding someone else to cover it.

Not one company I spoke to or got an online quote from refused to cover the postcode apart from Greenlight. To add insult to injury they kept £100 of the balance owed back to me as it was 'non-refundable' extras and their commission. Frankly don't think they deserve that commission and don't believe I was made aware of the non-refundable part.

Needless to say I would NOT recommend them to anyone who lives anywhere vaguely urban and thinking about moving house and my experience of their customer service would not give me confidence in their ability to help me in the event of a claim.

Good Points: None really
Bad Points: Patchy coverage, patchy customer service, non-refundable fees.
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 1/5
Made a Claim? No
Recommended? No

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The reason they are cheap is because they wont insure high risk areas! You should have checked they would insure you before moving! Its not rocket science.
Comment by Bob
Date: 17/11/2011

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All comments in this review are the opinion of Mark Wilson and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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