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Review of Homeserve Boiler Cover

Submitted by Stuart Knight
Review Added: 2/2/2010 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:

HOMESERVE? What a company name for one that doesnt !!!

The press has reported this as being the coldest spell for 10 years, possibly 30 !!! A week last saturday I had a serious leek to my boiler. Reported it to Homeserve who took £50 from my account on the 'Promise' that an Emergency Plumber would attend between 9pm & 11pm. I waited until 1am. NO SHOW.

The following day I called again and they asked if I wanted an Emergency Plumber !!! I told them they obviously didn't regard it as an emergency so please send a heating engineer. Following confusion (On their Part) and numerous calls, I got a vist at 4pm the following Tuesday. Fault diagnosed and part 'Ordered' GUESS WHAT? it is now Monday of the followinmg week and, despite being promised an 'Update' as to the progress of my complaint. GUESS WHAT? No update until yesterday (Sunday).

I am now, once again (Don't hold your breath) awaiting yet another promise that the engineer will attend tomorrow.

I did explain that I am disabled and transplant recipient and that EVEN OVER CHRISTMAS WEEK I had ordered a Breadmaker from Amazon and that was delivered withing 24 hours!!! I have contacted Baxi who tell me that they could deliver the part, by courier, within 24 hours!

I am disgusted at Homeserve, the lack of service, the failure to respond to promises they make and I will NEVER again use their services once my contract has finished. I own other properties and will do similarly with them.

I had heard previous bad reports about them but, regretably I ignored them and gave them a chance. WHAT A MISTAKE. Since then, even in my limited social and professional circle, I have heard other horror stories.

I WILL BE PASSING ON THIS MESSAGE IN EVERY POSSIBLE FORUM. (At least I keep my promises Homeserve, if you read this !!!)

JOB Number HSCC 107435353

Good Points: Don't be silly
Bad Points: Too numerous to mention but will be aired legally
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Stuart Knight and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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