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Review of Swinton Motorcycle Cover

Submitted by Harry
Review Added: 15/2/2010 - Visitor Rating: 3.25 3.25 (4 votes)

Review Categories:
Motorcycle Insurance

Customer Review Comments:
What a dreadful company to deal with and never give your telephone number to them. My insurance is about to expire and they will not send me my proof of No Claims Discount as they know I am not renewing my insurance with them.

Received my first call about one month before the policy was due to expire and the chap said he could renew it over the phone with my card details for a special price. Told him I don’t renew insurance just from a phone call and when I receive the renewal documents I’d get back to them.

No documents arrived, but received three more phone calls about renewing with this super cheap price. Told him I want the paperwork and until received, no deal.

Finally got around to checking his price on a comparison website and his cost was 50% higher than Swinton’s own price on the website, let alone competitor prices.

Received another phone and told him to shove it, stop calling me and send me my documents. Also complained to Swinton about this harassing salesmen and his robbing prices.

They called me, apologised and said they’d send me my Proof of No Claims Discount straight away. Not received as yet and policy expires in a couple of days – how unprofessional is that!

Good Points: None
Bad Points: Unprofessional
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Harry and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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