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Review of Domestic & General Boiler Cover

Submitted by Alan Derry
Review Added: 16/2/2010 - Visitor Rating: 4.00 4.00 (4 votes)

Review Categories:
Home Insurance

Customer Review Comments:

The problem with this company is the is the way they deal with claims, their appointed contractor and (in my opinion) indifference towards their customers.

First of all, the way they deal with claims. I phoned Domestic & General to report a fault and was given the telephone number of a contractor located 30 miles away, when I called the contractor I was asked for a job reference No and told they couldn't do anything without this. This is something D & G had failed to mention during my initial call.

Secondly, it took 5 visits spread over about 6 weeks to get my boiler repaired, this was due to mis-diagnosis and the supposed dificulties obtaining the parts. Checking on the web I could have obtained the parts the next day so what was the contractors problem. The other problem with the contractor was poor (lack of) communication. In every instance I had to phone them to find out what the progress on the job was!

Finally indifference on the part of D & G. Some months ago I received a questionaire from them which I filled in and returned, despite the negative answers and comments pointing out the problems I'd had no one from D & G has bothered to contact me to see how their service could be improved or to apologise.

When it came to renewal time I called D & G to inform them I would not be renewing and explaining why. Whilst the lady I spoke to was very sympathetic she is only a call centre operator and cannot in any way influence company performance or policy! I am still waiting for D & G to call I think I will have a long wait!

Good Points: None
Bad Points: Poor fault reporting system/Contractor performance/Indifference
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Alan Derry and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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