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Review of Rentguard Home Insurance

Submitted by Jack
Review Added: 14/4/2010 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Home Insurance

Customer Review Comments:
Our garden wall came down in the storms in November, they sent out a loss adjustor today who was very rude and basically called my wife a liar. So it took them 3 months to come out and say they weren't going to pay.

The adjustor said to my wife he was going to tell the insurance company not to pay. He said it was "wear and tear" because it was an old wall. So if my house (which is older than the wall) falls down or gets damaged in a storm, whats that called!!

So my wife rang up the complaints team and said she wasnt very happy about the adjustors attitute to her and that he was going to advise not to pay. She then went straight into the "wear and tear" routine. She hadn't even seen the report!!!

Please be careful of this company. Check the reviews on the net first. The "wear and tear" phrase appears quite often!!

BTW my wife used to sell home insurance for 15 years!!

Good Points: Absolutely none
Bad Points: The underwriter refused to pay for damage that we believe was insured.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I can't believe that any insurer goes out of their way not to pay a claim. I think the problem is that too many people either exaggerate, put in false claims or don't look after their properties well enough and then expect the insurance companies to pick up the costs.
Comment by Simon Nuttall
Date: 3/12/2010

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The comments in this review are the opinion of Jack and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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