UK Insurance Index Swiftcover Home Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of RIAS House and Contents Insurance

Submitted by M&P Birkett
Review Added: 2/3/2010 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Our policy with RIAS has optional emergency cover, including covering the central heating - very necessary as my 88 year old mother lives with us.

Our top of the range, relatively new boiler began leaking water. We rang RIAS who sent out a plumber 2 days later. The plumber could not identify the source of the leak, so asked us to switch the whole system off. Two of his colleagues then returned four days later, who thought that the problem was with the heat exchanger, a relatively expensive part to replace. They said that they would need to refer back to RIAS.

They had only been gone a matter of minutes when some representative from RIAS phoned to say that the fault was clearly "wear and tear" and was not covered. A return call revealed that RIAS had not even HAD a report from the plumber at that point. In any event the outcome was the same when we rang the following day (RIAS did not phone back as promised!) - they refused to accept responsibility and denied the claim.

Their actions are disgraceful considering they are recommended by Help the Aged for the older insurer. The standard response on receiving a claim appears to be, looking through other reviews, to just deny it. What a dishonest organisation.

Good Points: none
Bad Points: refuse legitimate claims out of hand
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all RIAS Home Insurance reviews

Add your RIAS Home Insurance review

comments about this review

Do you agree with this review?

 Add Your Comment

My mum who is 72 has buildings and contents insurance with RIAS and decided to include their emergency plumbing and electrical cover, as they allegedly look after the over 50s! On Saturday she found a small water leak in the bathroom. After speaking to RIAS a plumber came round and turned the cold water off leaving her with only two jugs of water for 4 days until they came back to fix leak on Weds morning that took 50 mins to complete. Rubbish service!
Comment by Mr.A.Miller
Date: 30/1/2013

I have also had a legitimate claim rejected out of hand. I have had house contents insurance for over 40 years. After a recent power cut our DVD/HDD recorded failed. RIAS took it away (subcontractor) and refused to repair or replace it. Policy states new for old but they have put the fault down to wear and tear. You never know if your insurance is any good until you make a claim. I shall never use them again!
Comment by M S Henderson
Date: 10/4/2010

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of RIAS House and Contents Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of M&P Birkett and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at