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Review of Aviva Home and Contents Insurance

Submitted by Alun Lloyd
Review Added: 14/4/2010 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Home Insurance

Customer Review Comments:

If, godforbid you have to claim Aviva will fob you off to the loss adjusters, in my case Cunningham Lindsay. I was left homeless for 9 months due to a fire next door. I arranged temporary accommodation for myself for the first few weeks but when I needed to move on I phoned CL for temporary accommodation. All I got was "sort it out yourself" with no offer to pay for it (when they could be bothered to answer the phone).

As I couldn't afford B and B for weeks on end, I ended up sleeping in the car for a couple of nights. I complained to Aviva but the Indian call centre said it was nothing to do with them and passed the buck back to CL.

CL then offered me a cash offer for contents of 55% of the value. When I refused and asked for replacements they got aggressive and asked for manuals and reciepts for everything even though the contents were being held in storage at the time.

Good Points: Taking money off you
Bad Points: Claims, Attitude
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Have been dealing with Cunningham Lindsay for six years and their conduct mirrors that you received. They should get full marks if measured on failure or bending the truth and having a total lack of concern for the insured. They use only the cheapest builders and their standard of work is poor at best. I would not accept Cunningham Lindsay as loss adjusters under any circumstances.
Comment by Mike Weaver
Date: 7/9/2011

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The comments in this review are the opinion of Alun Lloyd and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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