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Review of Home Insurer Home Insurance

Submitted by Dawn Bromley
Review Added: 16/4/2010 - Visitor Rating: 2.50 2.50 (2 votes)

Review Categories:
Home Insurance

Customer Review Comments:

Three weeks ago I took out a policy after a conversation when I advised them that the brook near my house which is in excess of a 70ft drop from the house would never (maybe in a million years) flood. It is physically impossible.

Six weeks later they are saying they are not happy that this brook is not more than 250m away so cannot insure me and have now cancelled the policy. These companies now will not refund my deposit and have the audacity of charging me £20 for the privelidge of them cancelling the policy.

Good Points: None
Bad Points: No intelligence a brook/river cannot climb 70ft
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The above comment is correct. This is an industry standard, and you're still 250m away - it doesnt matter how high you are. Listen to what people in the industry say, you don't go to a doctor and ignore what he says do you?!!!
Comment by Roger Meyers
Date: 18/1/2012

250m away from a watercourse is pretty standard, Insurance companies do not take into consideration how high you are, this is the industry standard. I suggest you study your documents more carefully and I also suggest that you take into consideration that you are talking to people which know just a little bit more than most likely someone who doesn't work in the insurance industry.
Comment by TheInsuranceProtecter
Date: 16/8/2011

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The comments in this review are the opinion of Dawn Bromley and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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