Customer Review Comments:
Three years ago my wife broke her leg in Brazil. The service we received from the American based clams office was second to none. One phone call and every potential problem was taken care of and we were kept fully informed of all the arrangement made on our behalf.
This year whilst on holiday in New Zealand, I was taken seriously ill with a blood infection which led to severe cellulitis. I was kept in hospital for a week on intravenous antibiotics. My wife contacted Lloyds TSB Insurance and was directed to contact the AXA insurance office in Australia. AXA underwrite Lloyds policies. A more uncaring dysfunctional organisation I can not imagine. I appreciate that insurance companies have to protect themselves against fraudsters, but my wife and I were made to feel like criminals.
The remaining four weeks of our holiday were a nightmare of visiting doctors to obtain reports as demanded by AXA, and making long telephone calls to AXA which were never returned as promised. The final straw was when AXA demanded that I visit yet another doctor in Cairns before they would sanction my return flight to the UK. They made an arrangements with a 24 hour medical practice for an appointment the following day and agreed to fax confirmation that evening to the practice that they would pay the bill. Like every other promised communication from AXA the fax was never sent.
On arrival for my appointment I was advised that the fax had not been received. After two call s from the centre receptionist a fax was eventually sent. I was then informed by the practice that the guarantee of payment could not be accepted because of AXAs previous bad debts! This is but a sample of the awful service we received.
I can only advise purchasers of Travel Insurance to avoid at all costs, any policy underwritten by AXA.
Taken from Lloyds TSB web site - "Everyone wants to relax and enjoy their holiday. You can too with Lloyds TSB travel insurance (arranged and underwritten by AXA Insurance UK plc) offering you peace of mind when you are far from home". What a joke.