Customer Review Comments:
I would NOT recommend Insure and Go to anyone. Due to the recent volcanic ash problem, I expected my holiday to be cancelled so I rang my insurer, Insure and Go. I was surprised to hear from the agent I spoke to that they are classing the problem as adverse weather and that I am covered should my cancellation be confirmed.
Anyway, the following day I got the cancellation and then phoned Insure and Go again. This time they said I was not covered as its a volcanic eruption not adverse weather. I told them that I was advised they day before that I was covered and the woman on the phone very sheepishly told me their underwriters have instructed them NOT to class it as adverse weather. So ringing them to find out where I stood was a complete waste of time as they move the goal posts at their convenience.
Put your money into a company that has shown they do actually care about their customers. Search the net, there are plent of insurers that have excelled themselves under these extraordinary circumstances. Others, like Insure and Go have just shown their true colours.