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Review of Domestic and General Heatcover

Submitted by Mrs Maynard
Review Added: 3/5/2010 - Visitor Rating: 2.00 2.00 (5 votes)

Review Categories:
Home Insurance

Customer Review Comments:

They do not have customer care skills. We had our boiler serviced on Friday 30th April 2010 and the boiler worked before the engineer came and now it does not work at all.

We were made to use Scotia Limited of Tewksbury and I have phoned and emailed them, it is the engineers fault that our boiler does not work but they have not made any effort to get our boiler fixed. We do not know if or when it will be fixed, we pay quarterly for this contract which should ensure that we have a properly working boiler. We were able to use a local company before and had no problems, this company called Johnson Scotia we had to use as this is who the contract is with through Domestic and General and they give no service at all.

We have had the worst Bank Holiday ever, no hot water or heating through no fault of our own. Domestic and General have not helped us, we have had to make all the telephone calls to both Domestic and General and Johnston Scotia.  Domestic and General have said that because Johnston Scotia caused the problem they are liable, but this does not help us, we have been left to sort the problem out.

We pay them money to ensure that we have heat and hot water. We have no heat or hot water and Domestic and General have not even contacted Johnston Scotia to see what they are going to do.

Good Points: NONE
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I've used Johnston Scotia for my boiler cover for years and they have always been helpful and courteous and have never once caused me problems. They're also the best value for money. I have also used them to replace some taps in the bathroom and to replace some tatty radiators and again they were courteous, helpful and very good value for money.
Comment by Sarah Jones
Date: 17/7/2014

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The comments in this review are the opinion of Mrs Maynard and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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