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Review of Lloyds TSB Home Buildings and Contents

Submitted by Sheila Cook
Review Added: 4/5/2010 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I have been with Lloyds for a number of years and never claimed.

At the weekend part of the ceiling in my hall fell down, I would think probably a leak in my roof. Everyone said no problem you are insured. It took me 2 days to get through and when I did they said could I tell them where the leak was and could I get on the roof to see. As I am 64 how they expected me to climb on my roof I dont know. Also I live on my own.

They said as we had not had a storm I couldnt claim. I am now left with a hole in my hall ceiling. Why do we pay for insurance? They have had hundreds of pounds out of me. Now I have to pay not only my premium but for someone to repair both the roof and my ceiling. I will be cancelling all my policies with them a.s.a.p.

Good Points: None
Bad Points: Quick to take your money but dont won't to pay out
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I had a similar problem with storm damage to my conservatory. We got the repair quotes and submitted them, I was told the storm was not severe and the damage was more due to wear and tear, hence I was not covered. It cost me nearly 1000 to put right, so much for sterling tsb insurance.
Comment by john brook
Date: 20/10/2010

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The comments in this review are the opinion of Sheila Cook and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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