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Review of Geek Squad Mobile Phone Cover

Submitted by Liza Mccarron
Review Added: 26/5/2010 - Visitor Rating: 2.00 2.00 (11 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Five days ago I dropped my expensive (£500) mobile down the loo. When I got it on TMobile contract through CarPhone Warehouse I took the insurance at £13.99 pm thinking I would cancel it later.

Now I am very glad I didn't cancel it! After reading some of the reviews I was dreading making a claim and my first annoyance was that the call centre told me to take the phone to a shop where it would be assessed. In the past I had claimed from Orange Care and with a broken phone they had me run some checks on it for them and then basically told me they would send a courier to my work with a refurbished phone the following day and that I was to give the broken phone to the courier.

The Geek Squad call centre also told me that my phone would be taken away for assessment from the shop and it could take me up to 28 days to get either it back repaired or a new one. The guy on the phone was as helpful as he could be but said I had to take the phone into a shop. So with heavy heart I went to the nearest CPW, told the guy my tale of woe, he took my details and accessed my insurance account on the PC and then, to my surprise, said "As you have brought everything with you I can just give you a brand new phone". So I handed over the box with all the bits, he handed me a brand new boxed N900, and the excess was £10 less than the advertised excess! Not sure why that was but am very happy!

So, in my experienece Geek Squad have come up trumps for me! Even if I keep paying the insurance for the 24 months of my contract, and taking into account the £50 excess also, I will still be better off than if I had had to buy a new phone! So in this instance, thank you Geek Squad!

Good Points: Excellent service in shop
Bad Points: Call centre seemed to give generic answers
Customer Service Rating: 4/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes

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I submitted an online claim for a phone 10 days ago. First, Geek Squad did not recognize the crime no. Then my pdf crime report (107kb) was too big for GS's in box. Then they said I didn't attach the file. Can't wait to see what would come after my 3rd try. It's ironic their electronic service is so bad. BTW if I want to post the report, call. Couldn't they just put this in their emails - especially as I haven't a phone? Extremely poor value.
Comment by Uma
Date: 12/7/2010

I had the complete opposite experience, they provided the worst service i have ever had!! I have to wait 5 days for my phone and they had no temporary phones to use in the interim. I would have been better off saving my money as I could have paid for the repair myself and it would have cost a lot less than what i've already paid (especially when they have a high excess too!!).
Comment by Lianna
Date: 10/6/2010

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The comments in this review are the opinion of Liza Mccarron and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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