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Home >> CompuCover Laptop Insurance

Write a Laptop Insurance Review Write a Laptop Insurance Review

Review of CompuCover Laptop Insurance

Submitted by Shemil
Review Added: 27/4/2007 - Visitor Rating: 3.36 3.36 (25 votes)

Review Categories:
Possessions Insurance

Customer Review Comments:

Very poor customer care - for example, my policy letter was not sent for weeks. I sent three e-mails to the customer care number that was given in the payment conformation e-mail. I never received a reply, and when I called up, they said it had been sent, but they would send again.

The same thing happened again when I made a claim. They didn't reply after a number of days, and when I called up, they said they sent it and would send again. As my claim was rejected, I tried to appeal last Thursday, and I have still not received a confirmation for it ( other than one e-mail that was sent after sending two follow up e mails). I don't believe that Royal Mail are somehow magically making my letters disappear.

I live in a Christian community and my laptop was stolen from the library of the college, where anyone, other than the members of the community has access. However, CompuCare (Insure and Go) Computer Insurance rejected my claim saying that it comes under a public area. So if you are buying any of these policies, effectively, your computer is protected only if it gets stolen from a locked room. I have now lost a £800 worth laptop and £50 on insurance.

Good Points: Cheap and easy to buy, thats about it
Bad Points: Bad customer service and unfair claims system
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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Very helpful claims service, don't agree with above reviews, it's just a matter of reading the terms and conditions of the insurance policy to see what is covered. very simple and fast claims procedure following damage to my laptop. Would recommend.
Comment by Ainsley Burgess
Date: 8/4/2010

Absolutely rubbish service. THEY REFUSE YOU SERVICE WHEN THEY PAY OUT. I had a laptop which they were unable to repair and they took over 2 months solving the problem. After having to pay out, they decided that they would never let me insure with them again. NEVER AGAIN.
Comment by Ami
Date: 28/2/2009

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The comments in this review are the opinion of Shemil and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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