UK Insurance Index HomeProtect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Review of Direct Line Contents Insurance

Submitted by Jamie
Review Added: 22/6/2010 - Visitor Rating: 1.00 1.00 (1 votes)

Review Categories:
Home Insurance

Customer Review Comments:
Not a great experience really with Direct Line.

I had two mountain bikes stolen last December, value was over £3000.

Whilst the lost adjuster was quick to visit over the festive period, that was the last speedy part of the claim.

Claim was finally paid in May, after around 20 phone calls to Direct Line, having to chase the claim through (literally) EVERY stage of their process. At one point I was dealing with four different companies to try and get my claim resolved.

Numerous promised call backs and actions where never executed on also.

Overall, a very disappointing experience. To add insult to injury, upon renewal, Direct Line also imposed an endorsement on my policy, that is impossible to fulfill given I live in a flat in a listed building.

Good Points: They paid my claim
Bad Points: Speed of claim resolution, terrible customer service, nobody owning my claim, un-reasonable endorsements on renewal
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

See all Direct Line Home Insurance reviews

Add your Direct Line Home Insurance review

comments about this review

Do you agree with this review?

 Add Your Comment

Had extra cover with Direct Line to cover boiler breakdown. It started turning on and off every other second so we could not get any heating or water. When I phoned, the girl said they would not send anyone out as it had to be completely broken down. We are o.a.p.,s and had no heating for a month during cold winter. Scottish power took us on and solved the problem immediately.
Comment by Judith Yapp
Date: 28/8/2011

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Direct Line Contents Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Jamie and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at