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Home >> Home Insurance Reviews >> Heath Lambert (Key Connect)

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Review of Heath Lambert (Key Connect) Home Insurance

Submitted by Andrew Smith
Review Added: 29/6/2010 - Visitor Rating: 1.84 1.84 (19 votes)

Review Categories:
Home Insurance

Customer Review Comments:
Awful, no follow up to claims, use 3rd parties who do not keep you informed, constantly have to chase them up, do not respond to emails, what else can I say.

The claim incidentally was to remove chewing gum from a sofa and armchair, god knows what it would be like if the house had burn't down, I'd probably be living in a tent 2 month's on.

Good Points: None
Bad Points: Just about everything that they do
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I am in the unfortunate situation of dealing with Heath Lambert in relation to a buildings claim. My claim for flood/ leak damage was made over 11 weeks ago (a quarter of a year) and is still on going. Heath Lambert appear to be a claims handling company, the middleman between you, your insurers, and the the trades required. All communications with Heath Lambert have been instigated by me, they never call or write. I have found that I am constantly having to call and then to chase things and remind them that I still exist and my issue claim is very real.
Comment by Stephen Jenkins
Date: 31/5/2012

Totally agree with the claimant above. I've had an awful experience with Key Connect. Policy seemed OK until you need to use the service - that's when the issues start. Not getting consistent service or straight answers; being handed off to third parties (contrary to what your told at point of sale); not getting calls returned. The list is endless. Terrible customer experience and the reality being very different to what's printed in policy documentation.
Comment by John
Date: 12/10/2011

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The comments in this review are the opinion of Andrew Smith and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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