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Review of Domestic & General Domestic Appliance Cover - Fridge Freezer

Submitted by Paul Sherry
Review Added: 9/7/2010 - Visitor Rating: 0.00 0.00 (2 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I will keep this short. I have a tenanted house in Dublin with a family, young kids in tow. My fridge freezer broke down at the end of February but thankfully I had the Domestic & General cover on it (or so I thought).

The engineer came at the start of March and advised that it needed some gas. He never returned with the gas and when I called domestic and general (every second day for 6 consecutive weeks, with average call time being 8 minutes), they kept telling me that they were waiting on the gas. Now I am a reasonable person, but by the time I was finished calling these people (upwards of 20 calls made) I was close to a breakdown. How can it take 6 weeks for a specialist repairer to get gas??? The simple answer is that they were trying to frustrate me until I went away, which is not the principal of how insurance works. I am an insurance broker myself and know how it all works - if I were to treat client's like that myself I wouldn't last long.

To cut a long story short I went to my bank, cancelled all direct debits and just bought my tenants a new fridge - over 6 weeks after they lost the first one. Gladly they were very understanding, and I didn't lose them, despite the best efforts of D&G.

I can say without doubt that they provide the worst service imaginable and having them in the insurance industry at all is bringing the rest of the industry down - they are a disgrace. Put a tenner in a jar each month as a contingency to get a repair carried out if and when needed - at least that way you can get a professional service. My blood boils at the thought of them - even now!

Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I agree that customer service is not D&G's forte. My freezer broke down recently and although I did get a replacement and the cost of the spoilt food reimbursed at no time was Domestic & General pro active. They only contact you by second class post so if you need any information you have to call them and phone calls are charged to you at premium rate.
Comment by Chris Osborne
Date: 25/8/2010

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The comments in this review are the opinion of Paul Sherry and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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