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Review of Car Care Plan Warranty

Submitted by Paul
Review Added: 16/7/2010 - Visitor Rating: 5.00 5.00 (2 votes)

Review Categories:
Car Insurance

Customer Review Comments:
Very poor cuistomer service bordering on rude, they tried everything they could not to entertain my claim (even stating that my warranty was out of date after I had provided them with all the documentation). This delayed my claim and there was no offer of an apology after the claim had been authorised.

Good Points: Hand book is clear
Bad Points: Everything else
Customer Service Rating: 0/5
Value for Money Rating: 2/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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I totally agree with your concerns about Car Care Plan. I purchased what I thought was a Jaguar extended warranty only to find when I needed to claim that the agreement is in fact with Car Care Plan. The car needed two repairs totalling close to 1000 and they refused to pay. Jaguar stepped in with a 'goodwill' contribution. Surely the whole point of taking out these very expensive warranties is so that you are covered for repairs and then do not have to start complaining to the manufacturer. We will definitely not be renewing with Car Care Plan!
Comment by P Harris
Date: 18/10/2011

I took out a Car Care Plan warranty branded as a Saab Extended Warranty on a car I had had from new. I had a problem with a turbo seal which ended up costing 900 to fix - Saab were great and gave me 30% as a goodwill offer, but Car Care Plan wouldn't entertain the claim. Another two items costing nearly 700 in total were also declined. In my opinion the warranty booklet is very misleading and anybody thinking of taking out one of their plans should be aware that it omits many major - and expensive - parts. Not my definition of 'comprehensive!
Comment by Martin Glynn
Date: 9/6/2011

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All comments in this review are the opinion of Paul and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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