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Review of Lifestyle Services Group LTD Mobile Phone Insurance

Submitted by David
Review Added: 20/7/2010 - Visitor Rating: 1.50 1.50 (6 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:
I made a claim with regards to a mobile phone I had damaged.

I was worried when I first logged the claim as the advisor Tom told me I would need to fill in a claim form. At first all I could think of was how long it would take, however two days after I logged the claim I receievd the claim form and sent it back to LSG.

Within the week I was advised my handset was not repairable due to liquid damage, and they were going to send a replacement handset. Within two days I received a new phone all nicely wrapped and in excellent condition. The whole thing took a week, which may not sound too appealing but when it's a free benefit on behalf of my halifax account I can't really fault them. There was an excess fee of £30.00 but with the service I recieved it was nothing I could moan about.

Good Points: everything
Bad Points: none
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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Given the other comments, does anyone else wonder if the author works for LSG?
Comment by NIck
Date: 9/9/2011

I cancelled my insurance 4 days to the day the money was meant to be taken from my account, I can understand that the direct debit couldn't have been terminated at that point but I expected that the 1-10 days refund policy would have automatically kicked in..but NO!..they had to wait for me to call and ask for a refund!..which I think is completely unacceptable!
Comment by Hemen
Date: 21/1/2011

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The comments in this review are the opinion of David and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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