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Review of Cardiff Pinnacle Mortgage Protection

Submitted by Ann
Review Added: 26/7/2010 - Visitor Rating: 3.50 3.50 (4 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I took out a policy with Pinnacle seven years ago in order to have peace of mind should I become unemployed. Well I became unemployed in February.

I sent the claim form into Pinnacle which had also been stamped by the job centre stating I was unemployed and claiming job seekers allowance. I then received a letter back asking for proof that I had ceased trading and a letter from the Inland Revenue.

I contacted the benefits agency and was told the proof I was claiming job seekers allowance should be sufficient as if I was still trading I would not be seen as unemployed or actively seeking employment and would not be able to claim job seekers.

I wrote to them and told them this and I also got a letter from the Inland Revenue stating quite clearly that due to the change of my financial circumstances I had been removed from self assessment as from Jan 2010. I sent this in along with a letter from my accountant stating that I had ceased trading and hoped this would be the end and my payments would commence.

No such luck, I have now recieved a further letter thanking me for my self assessment letter with no mention of the accountant letter they requested. They are also asking me to provide proof from the Inland Revenue that I have ceased trading, and asking me for six months bank statements prior to ceasation of trade, as required by customs and excise. I fail to see what bearing my financial situation has to do with them, as if I was making hundreds a week I would be still trading, and fail to see what difference this should have on my claim.

At the end of the day I am unemployed and as far as I am concerned that is why I took the policy out. This is just another company that are fine while they are taking your money each month but do everything they can to make it difficult and stressful when they get a claim.

As far as I'm concerned I may have put my money down the drain for the last seven years instead of in Pinnacles pocket.

Good Points: none
Bad Points: all
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Ann and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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