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Review of BHSF Health Plan

Submitted by Linda Nelson
Review Added: 20/8/2010 - Visitor Rating: 3.60 3.60 (5 votes)

Review Categories:
Health Insurance

Customer Review Comments:

Having been members of the BHSF health plan with reasonable satisfaction, I decided to upgrade my husband's and my contributions.

I pay for both memberships through my payroll. When I increased my subscriptions, the BHSF combined our two memberships into a family one. We had paid into the scheme for in excess of 15 yrs and continued to pay in at the higher rate. Now, the BHSF refuses to pay out at all for my husband, although there has been no break in his payments because they say that he has just been added onto my membership.

Despite letters and phonecalls giving dates, details and spelling everything out in minute detail, I have had to submit the claim three times.

A senior claims assistant seems totally incapable of understanding such a basic situation, and has caused no end of distress by the incompetence shown in our case.

Good Points:
Bad Points: incompetent staff
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 1/5
Made a Claim? Yes
Recommended? No

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Comments about this review:

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Dear Mrs Nelson, Whilst BHSF is rightly proud of its service satisfaction scores (97% for speed/accuracy) we are not mistake-free. With any process requiring human intervention, occasional errors are made, for which we apologise. When we are at fault we quickly rectify the situation, as we have done in this case, and I trust we have now resolved matters to your satisfaction. Our records indicate you have received high quality service over the past 15 years and I hope therefore that this isolated incident does not tarnish your view of BHSF. Kind regards, David Nuttall HR & Operations Director.
Comment by David Nuttall
Date: 2/9/2010

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The comments in this review are the opinion of Linda Nelson and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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