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Review of E and L Older Cat Gold Pet Insurance

Submitted by S. Brooks-watson
Review Added: 14/5/2007 - Visitor Rating: 5.00 5.00 (3 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

I would never use this company again nor recommend them. I have used several other pet insurers including supermarket chains and they were a dream compared to this company.

They send a claim form, you fill it out and send it back. If you are lucky, it may be processed within a couple of months. They will then send a notice to say what they intend to reimburse you (according to the terms of your policy) and then you have to sign and return an acceptance slip. You then wait another 8 weeks plus and you just might be lucky enough to receive a cheque. It is only once they issue the cheque that they will consider your next continuation claim.

E and L pet insurance are very good at taking your money every month but if you want to make a claim, buy the time you hve phoned a premium number to chase it up every week, it really becomes stressful.

I have been told that since August they are short staffed and this is the reason BUT 8 months on NOTHING has changed. My cat died last week and I still have 3 claims outstanding with no end in sight. I would say you usually get what you pay for.

Good Points: None
Bad Points: Customer service, administration & poor payers
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I could not agree more to these reviews. We have 1 payment outstanding from September which is a continuation so there SHOULD be no problem. We are waiting for a large payment from November. If our dog wasn't getting on now(13) we'd switch tomorrow.
Comment by Chris Payne
Date: 15/1/2009

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The comments in this pet insurance review are the opinion of S. Brooks-watson and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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