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Review of Homeserve Drain Clearing

Submitted by Kerr Gardiner
Review Added: 27/8/2010 - Visitor Rating: 5.00 5.00 (4 votes)

Review Categories:
Home Insurance

Customer Review Comments:

We had a blocked toilet drain last Saturday. Tried several companies who couldn't do it. Homeserve said they had an engineer who would be there in 2 to 4 hours and the engineer would call about 30 mins before arrival. It was expensive but I needed it doing. They also offered me their free insurance to protect against future plumbing problems which I accepted.

Half an hour later I got a call to offer me an appointment for the following week which I declined. They did not seem very bothered that I had been promised a 2-4 hour response and I was told that "they found it difficult to get trades at the weekend". When I asked for a refund I was told that monies are not taken unless the job is carried out, so I would not be charged.

A week later the full charge appears on my credit card. When I called them at first they said that it had been cancelled (but I had my statement in front of me), then they agreed to a refund which would take 14 days - I did not agree to this length of time particularly as it would incur interest charges for me.

I then got a lot of stonewalling tactics (I need to speak to my manager, my manager will call you later, my manager is in a meeting, there aren't any managers available etc etc). I persevered and refused to hang up, and after about 30 minutes they suddenly agreed to an immediate refund which should appear within 48 hours.

I have also been told that the policy has been cancelled and will be writing to them to ask for written confirmation - but to be honest I don't have any trust or faith in them.

Good Points: None
Bad Points: Broken service promises, poor customer relations
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Kerr Gardiner and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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