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Review of AA Car Insurance

Submitted by Albert Silva-fernandez
Review Added: 20/5/2007 - Visitor Rating: 4.00 4.00 (4 votes)

Review Categories:
Car Insurance

Customer Review Comments:

A couple of months ago I was in bed and woke up after hearing someone crash into the back of my car which was written off.

I contacted the AA and they passed me to the underwriters of my policy. Basically AA car insurance only act as a broker for other insurance companies like Kinetics, be aware if your policy is underwritten by this GANG (to give them a name).

They said that they would check if the car was repairable and I eventually received a letter advising me that the value of my car was about £1500. This was considerably less than I paid 5 months before at a reputable garage. Thankfully I also bought GAP insurance with my car which will pay the difference between the actual value of the car and the price I paid for it.

Here is when the problems started, the insurance company used a car magazine (Auto Trader) to value my car, meanwhile the GAP insurer did what any other company would do and used a company that value's cars by the real market price. The result is a joke!! The difference between the prices is over £700 pounds after the excess!!!!

I've contacted the Insurance Ombudsman to lodge a formal complaint against the insurance company.

Good Points: None
Bad Points: All that you can imagine and more
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

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The AA Car Insurance is the worst company I have ever come across. They bully anyone making a claim and argue that the customer is in the wrong. I was previously insured with Egg, who took just 1 week to sort out a claim fairly. I can't believe we are alone are we?
Comment by Mark
Date: 17/12/2007

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All comments in this review are the opinion of Albert Silva-fernandez and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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