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Review of Assure UK Business Insurance

Submitted by M Firth
Review Added: 18/5/2007 - Visitor Rating: 2.00 2.00 (2 votes)

Review Categories:
Business Insurance

Customer Review Comments:

I cancelled my business insurance with Assure UK on 27th April, made a phonecall and sent an email regarding the cancellation as I had paid this years insurance premium in full. I asked if the monies owed back to me would be sent out in cheque form or another way, they said they would get accounts to phone me phonecall back.

I left it a few days and phoned again - for a second time they said that accounts would call me back within the phone call back again. It is now 3 weeks later and not a single bit of acknowledgement have I received.

I called on 16th May in the early morning and spoke to someone and I stated that I have been waiting 3 weeks and I would like it sorting please. The lady on the phone put me on hold so she could get through to accounts, when she came back to me she said she would get accounts to ring me back within the hour. I told her that no one had phoned me back before and asked her to confirm that they would definitely phone me back. She replied "yes, if they don't I'll check on it in an hour and make sure they will". Guess phonecall.

Maybe Assure UK should invest in some customer service training. Thank god I never had to put a claim in. I wouldn't recommend them to anyone!

Good Points: Price
Bad Points: No customer service
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of M Firth and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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