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Review of Homeserve Gas Central Heating Emergency Cover

Submitted by Michelle
Review Added: 19/10/2010 - Visitor Rating: 0.71 0.71 (7 votes)

Review Categories:
Home Insurance

Customer Review Comments:

I took out Gas Central Heating Emergency Cover with Homserve in October last year and called them 2 weeks ago when the water pressure on my combi boiler kept dropping.

Homeserve sent an engineer the next day. He said that it needed 2 new large parts which had to be ordered. I then received a phone call later that day to say that the parts had been ordered.

Two days later Homeserve called me and arranged for a engineer to come round as the parts had arrived. The boiler was fixed very quickly and I'm extremely pleased with the service I received - it was quite a big job and would have cost me quite a bit of money to fix if I hadn't had the cover.

Overall, excellent service from Homeserve and I will definitely renew my policy with them.

Good Points: Prompt Response and Repair
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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I advise anyone reading this review to look at other Homeserve reviews on this excellent site and you will find that Homeserve service is at best abysmal. The statistics prove this. The overall rating for Homeserve is a very poor 1.23 out of 5 from 58 reviews and 93 ratings.
Comment by JohnS
Date: 2/11/2010

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The comments in this review are the opinion of Michelle and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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