UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Home & Property
Insurance Brokers
Life & Protection
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover

review categories REVIEW CATEGORIES
Car & Motor
Insurance Companies
Life Cover
Pet & Animal

article categories ARTICLE CATEGORIES
Car & Motor
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News

Home >> Home Insurance Reviews >> Homeserve via Nationwide Building Society

Write a Home Insurance Review Write a Home Insurance Review

Review of Homeserve via Nationwide Building Society Home Insurance

Submitted by Alex Fairley
Review Added: 1/8/2007 - Visitor Rating: 5.00 5.00 (1 votes)

Review Categories:
Home Insurance

Customer Review Comments:

On 31 December 2006, we experience high winds which resulted in some minor roof damage and damage to our garden wall. Homeserve told us to find a local roofing contractor to repair the roof as this was an emergency and that they would appoint a contractor in due course to fix the wall.

After a couple of weeks, Clark Contracts of Paisley, Scotland, who were awarded the contract by Homeserve, sent out a surveyor to assess the damage and begin the repair work. It is now 31 July 2007 and I am still waiting for Clark Contracts to complete a satifactory job.

The problem is, Clark Contracts sub contract the work to what would seem to be cowboys that are incapable of rebuilding a simple brick structure that supports larch fencing. The surveyor has given all sorts of excuses and claimed that the design of the original structure is flawed and that it is imposible to build 5 feet high brick pillars that are stable. I have pointed out to him that the previous stucture was built by a keen diy enthusiast who had no formal apprenticeship and was capable of building a structure that had stood for 15 years.

My advice to all is to avoid Homeserve if you can. Seven months to fix a garden wall is excessive in my book. Homeserve have done little to expedite this matter and most of the telephoning, writing, complaining has been carried out by myself.

Because Nationwide BS sub contract the insurance to Homeserve who subcontract the work to Clark Contracts who sub contract the work again to local trades, it allows too many people to pass the buck.

Good Points: none
Bad Points: Trying to pin someone down
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review

comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:

rate this review

Rate this review:

Please rate this review of Homeserve via Nationwide Building Society Home Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Alex Fairley and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?

Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2018 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at