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Home >> Car Insurance Reviews >> Direct Line Comprehensive Car Insurance

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Review of Direct Line Comprehensive Car Insurance

Submitted by Sabage
Review Added: 9/8/2007 - Visitor Rating: 4.20 4.20 (5 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I would never ever use Direct Line car insurance again. They put me through nearly a year of hell. I had fully comprehensive insurance and through no fault of my own my car suffered a mechanical failure causing an accident.

They came up with excuse after excuse not to pay out. The insurance accessor was down right rude and obnoxious. To call staff who answered my telephone calls incompetent would be a compliment. After months of battling with solicitors on this case they had no choice but to agree to pay out. I was told the car would be scrapped and I was offered a sum of money for the car, ten days later a cheque arrived for nearly half the value of what I was told. Never did get my money back.

Their slogan is "A good deal better" what a joke! I've got a good mind to sue them for false advertising!

Just listening to their tv adverts makes me feel sick after the living hell I was made to endure.

Good Points: you have got to be joking
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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If you read your policy book mechanical failure is not covered. For example if you have bold tyres and cause an accident then you won't be covered as you have a duty to make sure your car is roadworthy. I think you were lucky to get any kind of payout. Please read your policybook in future.
Comment by John
Date: 4/12/2008

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All comments in this review are the opinion of Sabage and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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