UK Insurance Index Bennetts Motorcycle Insurance
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Review of Bennetts Motorcycle Cover

Submitted by Steven Sadler
Review Added: 14/8/2007 - Visitor Rating: 5.00 5.00 (4 votes)

Review Categories:
Motorcycle Insurance

Customer Review Comments:

I paid for my son's bike insurance with Bennetts last year using my visa debt card and this year my son had a renewal reminder. With one years no-claims, it had only gone down by four pounds so He insured himself with Carole Nash, for the same cover and less money.

Because he did not cancel the Bennetts cover, they have taken nearly four hundred pounds out of my account, without asking me, and I'm having one hell of a time trying to get my money back. I have phoned them nearly every day from the 27th July, to be told they have a problem with their computers. On the 2nd August I was told that the policy was cancelled, but the refund would be up to 10 days and it should be in my account by the 16th. They said that I should send the policy documents back to them, which I did by next day post but the post got re-directed, and then my son get's the same policy back though the post!!

I have spoken to their customer care center about seven times and I feel as if I'm knocking my head against a wall. I have been told that the accounts are having to go though refunds by hand, so don't hold your breath for the 10 day rule. The one thing I want EVERYBODY to know is if you pay for your insurance by Visa Debt Card and no longer require the cover, make sure you CANCEL it or they will continue to take the money, because Visa guarantees it.

As I'm typing this I am having to keep calm. One last point - I've been on to the F.S.A and they are also sending Bennetts a letter, so we'll see how quick they are after that.

Good Points: I cannot think of any
Bad Points: Its like talking to a brick wall
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I've had exactly the same sort of treatment (I've posted a review with the gory details). They have the worst customer service I've EVER encountered and their practise of massively inflating the price of 'automatic' renewals comes close to 'obtaining a pecuniary advantage by deception'.
Comment by Simon Hartgroves
Date: 21/8/2007

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The comments in this review are the opinion of Steven Sadler and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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