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Home >> Car Insurance Reviews >> Comprehensive Car Policy

Write a Comprehensive Car Policy Review Write a Car Insurance Review

Review of Comprehensive Car Policy

Submitted by Simon Leggett
Review Added: 19/8/2007 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Swiftcover are, in every way, completely useless. During the period of cover, I had two no-fault claims.

On the first occasion, my car was damaged by a third party while parked and the incident was witnessed by a lawyer, who provided a full statement. Five months later, after lots of emails and phone calls, my car is fixed, but I have not yet been able to reclaim my £250 excess and the thrd party has not admitted liablility.Swiftcover have made no effort to pursue my claim or to push for acceptance of liability. They simply don't care.

On the second occasion, my car was broken into and the glass was smashed. I am covered for glass replacement in my policy, so RAC Autoglass were contacted to replace the glass. 24 hours later, the car was still in the road where it was broken into, not secure and not protected from the elements. I called Swiftcover to ask them to sort it out - their response? We're closed today, because it is Sunday. An insurance company that is closed on a Sunday??? How crazy is that.

Good Points: Nothing
Bad Points: Everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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There is no such company as RAC autoglass. Autoglass is a totally separate company from RAC autowindscreens who you used as Swiftcover do not use Autoglass. So it would be useful when complaining to get the facts right and not slag off innocent companies.
Comment by john jamieson
Date: 17/10/2007

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All comments in this review are the opinion of Simon Leggett and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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