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Review of Fonesafe Tmobile Phone Insurance

Submitted by Julie Taberer
Review Added: 6/9/2007 - Visitor Rating: 4.43 4.43 (7 votes)

Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Policy taken out two years ago. Following claim for loss of phone in drain I was informed that the policy was null and void because the phone had been upgraded during the year.

Despite being approached by T-mobile themselves for this upgrade I was not informed this would affect my policy. Also no IMEI number or model of phone were quoted on policy. Therefore Fonesafe have taken payments for the last year without us being covered. They admit that this is a frequent occurrence and that even if someone moves address and does not inform them - this applies. They or T-mobile (same company I believe) are aware but not doing anything to rectify.

Money for old rope that's what I say.

Good Points: None
Bad Points: Dont pay out
Customer Service Rating: 2/5
Value for Money Rating: 0/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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Sarah's comment is rubbish. t-Mobile sell the insurance and issue a leaflet saying "Relax you're covered".(only you find you are not). Comments such as Sarah's are probably planted by fone safe.
Comment by David Gordon
Date: 3/1/2009

Fonesafe and Tmobile are completely different policies - i see nothing wrong with informing your insurer of a change of product like i would with any insurance.
Comment by sarah
Date: 14/2/2008

Disgusting and immoral. Water Damage - Not reported within 24 hours. Declined on this "very unfair" basis. The phone went off to repair centre. What more do they want. Student mother and working. No time. Now penalised. Very dissapointed ("Ex" fone safe user)
Comment by Marcy
Date: 20/11/2007

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The comments in this review are the opinion of Julie Taberer and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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