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Review of N.I.G Motor Insurance

Submitted by Alan Summers
Review Added: 9/9/2007 - Visitor Rating: 3.25 3.25 (8 votes)

Review Categories:
Car Insurance

Customer Review Comments:

Suddenly after many years of accident free motoring, I had a prang which was not my fault. Yeah I know we all say that but I have photo evidence to back me up taken at the time via a good quality mobile phone camera. Minor that it was, photo's show other party clearly at fault.

I was sent a statement form from NIG insurance which I took time to fill in and enclosed the copied photo`s, put all ref numbers in the correct place and sent the completed form back to N.I.G (in a age of the internet they can't be emailed!!!!) so snail mail it was.

I received a further letter with same claim form asking me to send details of incident and supposedly containing other parties version of events - NOT ENCLOSED!!! The letter also stating that "Any queries please contact [name deleted] on an 0845 number Mon-Fri 8am-8pm & Sat 9am to 5pm". Yet when tried I got an answerphone message which declared 9am to 5pm hours only.

Finally got through and lo and behold they haven't got my first set of papers and the person to speak to isn't available. The person I did speak to was not very helpful and couldn't understand why the other parties version wasn't enclosed. They wanted to know where I sent my completed doc`s (IN THEIR SUPPLIED ENVELOPE).

This is on going so watch this space. My advice and, I agree with others, N.I.G are not helpful in any way, mislead about their opening hours and they are supposed to be supportive of their own customers. Which they most definitely are not.

A note here as well about the broker I used who supplied the insurance - just passed the buck.

Good Points: None found
Bad Points: Not at all helpful
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I had similar experiences and now after 8 months, insurance claim is not settled. Other party won't admit that they caused the damage and NIG doesn't know what to do! Don't want to insure me again but would I support them in court? No hire car supplied but they are willing to pay for the other party's hire car!!!
Comment by Pussycat
Date: 25/1/2009

Like listening to my own story......couldn't agree more!!!
Comment by orlao
Date: 19/12/2007

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All comments in this review are the opinion of Alan Summers and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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