This does not surprise me at all. My car engine caught fire so I hastily jumped out of car, pulled bonnet, quickly un-latched the battery and poured a bottle of pop I had with me to put out the flames which were confined to the wiring loom between battery and engine block. This saved the car being totally written off by fire. When I made a claim they refused to accept responsibility saying it was an electrical fault even though the car was on "fire" which I was covered for. They then told me I should have let the car burn out and I would have been covered!! I would not use them again or recommend them at all.
Comment by PETER SIMPSON
Yes, I agree. They are evasive when questioned and different employees give different information. Some of the information provided is ambiguous. I wish I had never been enticed by their 'low' insurance. Provisional drivers check what your premium is before you become a full llicence holder.
Comment by Clare Benard
The claims rep we dealt with was as useful as a window in a coffin. BTW God forbid you actually pass your driving test because then the premiums leap by about 50%.
Comment by Brian