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Review of Zenith Car Insurance

Submitted by Tobs
Review Added: 4/10/2007 - Visitor Rating: 3.00 3.00 (4 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I was insured with Zenith via the AA, but didn't find out how appalling they were until I had to make a claim.

Most of the staff that I had the misfortune to deal with were surly and incompetent, they entered the wrong information, asked me the same questions more than once, managed to lose my record and then 'found' it again. They didn't keep accurate details from information I'd provided and never rang when they said they would. I was constantly having to chase up and still am.

Incredibly stressful and frustrating, I would never use them again - or, for that matter, get insurance through the AA, as they were no help whatsoever.

Good Points: Seemed like a good deal at the time
Bad Points: Incompetant and disinterested staff
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I have a third party claim against someone insured by Zenith. Zenith's customer couldn't get through to them despite trying repeatedly all weekend. He eventually got through to a separate claims handling company employed by Zenith. Zenith refuse any direct contact with third parties. Although liabilty was admitted they insisted on sending a loss adjustment company to inspect the damage nearly 4 weeks after the incident. The loss adjuster approved the claim in full but it is now a futher 5 weeks and still no cheque or answer from them.
Comment by S McKinlay
Date: 6/5/2011

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All comments in this review are the opinion of Tobs and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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