I am going through a no fault claim with this company at the moment. It' been a month since I was knocked off my motorbike and his insurance have been great, paid for the damage to my clothing. Equity have been awful, when you call they can't give you a straight answer and they say someone will call back and never do. Will NOT use this company again, I went though Bennetts to this company never again.
Comment by Lee
This is so true - I am going through a claim at the moment and it has taken over 3 months already. They have lost paperwork and generally have had no customer service. We bought through First Direct who we trust, I am very dissapointed that they have used Equity for their car insurance.
Comment by simon l
I think that equity is the best I have been with, they sort everything out really quickly, the staff are more than helpful and they bend over backwards to get things done. The claims department is in Swansea and the staff are polite and very understanding. I would highly recommend them to anyone.
Comment by IAN
This is very true. Am currently going though a non fault claim with them.
The customer service from the robot that answered was appalling.
No empathy or customer service, didn't even say thank you when I confirmed my details when asked and was teriibly scripted.
Operator barked my excess at me and told me that I'd have to organise my hire car myself.
Comment by Wezz
My car insurance came up for renewal and Equity Red Star reduced the NCD from 9 years to 5 years. My broker advised this was a policy change by Red Star. This affects the premium for this year and future premiums when seeking cover in the future. Not impressed, have secured cover elsewhere at a cost Equity can't get down to.
Comment by Adrian